At Fexa AI, we prioritize the protection of your data. This Privacy Policy outlines how **GENISOFT** ("we", "us", or "our"), the operator of Fexa AI, collects, uses, and protects your information.
1. Who We Are
Fexa AI is a SaaS solution developed and operated by **GENISOFT**, a French digital agency specialized in PrestaShop and SEO since 2014.
Headquarters: 5 rue d'auvergne, 38130 Échirolles, France.
Contact: privacy@fexa.ai
2. Data We Collect
We collect minimal data necessary to provide our services:
- Account Information: Email address, name, and billing details (processed securely by Stripe).
- Shop Data: Product catalog information (names, descriptions, IDs) required for AI generation and translation. We do NOT store end-customer data from your shop.
- Usage Data: Logs of API usage, performance metrics, and dashboard interactions.
3. How We Use Your Data
Your data is used strictly for:
- Providing the AI content generation and translation services.
- Billing and subscription management.
- Improving our AI models (anonymized data only).
- Security and fraud prevention.
4. Data Sovereignty & Security
As a French company, we adhere strictly to the **GDPR (General Data Protection Regulation)**.
Your data is hosted on secure servers within the European Union (via Google Cloud Platform). We implement industry-standard encryption (TLS 1.3) for all data in transit.
5. Third-Party Processors
We partner with trusted services to deliver Fexa AI:
- Stripe: Payment processing.
- OpenAI / Anthropic: LLM Providers (Data is sent via enterprise APIs with zero-retention policies).
- Google Cloud: Infrastructure and hosting.
6. Your Rights
You have the right to access, correct, or delete your personal data at any time. You can export your data directly from the Fexa Dashboard or contact us at privacy@fexa.ai for a full deletion request.